How To?

The Basics

New to Navigator? Discover all the various ways how to search for a location in Navigator for Android using address, POI or GPS coordinates. Set this as your destination, start, waypoint, etc. and start navigating in an instant. More about searching and navigation
In Navigator, you can easily search for so-called points of interest (POI), such as gas stations, restaurants, accommodation, parking lots, tourist destinations, ATMs and many other places that can be useful while travelling. More about POI search from the menu
Quickly find the nearest fuel station, restaurant, parking lot, pharmacy, or other places (POI) directly from the map — whether you’re just browsing or actively navigating.More about Finding POI from the Map
Customise your vehice settings and make routing more precise. In Navigator you can either use a predefined template for route calculation (Bicycle, Car, Bus, Pedestrian, Motorcycle, Motorhome, Truck) or create your own vehicle profile which exactly matches your own car and driving habits. TomTom Truck maps can substantially help to better navigation of large vehicles like trucks, buses or camper-vans. More about vehicle profiles

Learn how to make the most of MapFactor Navigator’s map interface.
This guide covers everything from zooming and switching between 2D/3D map modes to setting your start point, waypoints, or destination directly on the map. You’ll also discover how to use the Navigator’s toolbars to navigate more efficiently and get the most out of your journey.
More about the map

Access essential tools and shortcuts at your fingertips with Navigator’s quick actions directly from the map. More about quick actions

Troubleshooting

If the Navigator app repeatedly crashes, there may be an issue with corrupted files or the SD card. In most cases, clearing the data in the Android settings can help.
  1. Optional: If you have saved favourite places or routes, back up your Favourites in Navigator to avoid losing them.
  2. Then go to the Android settings on your device and clear the data for the Navigator app (Android settings/Application manager/Navigator/Storage/Clear data).
  3. Reboot your device
  4. and restore the Navigator settings.
If this doesn’t help, please contact our Support team by email.
If Navigator cannot find your route, please check whether your start and/or destination is set in a restricted area. If so, try moving the location to a standard/non-restricted road. Also, check your vehicle settings in Settings/Vehicle profiles to ensure that relevant road types have not been disabled and correct vehicle profile is set. If the problem persists, please contact our Support team by email with the exact GPS coordinates of your start point, waypoints, and destination so we can investigate further.

In case of issues with the app, you may be asked to send us logs from Navigator for a more detailed analysis of the problem.

  • iOS The log files can be sent from the Main Menu of Navigator / Settings / Advanced / Report a problem. Please describe in detail the problem and what was foregoing it.
  • Android The log files can be sent from the Main Menu of Navigator – Settings / Advanced / Send logs. Please describe in detail the problem and what was foregoing it.
  • PC Navigator – Windows
    Run Navigator Setup Utility on your PC by START/Programs/Navigator X/Setup Utility/Setup Utility. Click on “Send error report”. Please describe in detail the problem and what was foregoing it.
  • Windows Phone a Windows 10 Mobile
    The log files can be sent from the Main Menu of Navigator – Settings / App / Send feedback – click on “Send Feedback” button and choose to include log files in your message. 
Android: Since June 2020, all in-app purchases (TomTom® maps, HD Traffic, and all Premium Features) are linked to your Google Account. If you use the same Google Account on your new device, the features will be available automatically. If you purchased TomTom® maps or online traffic information (HD Traffic) before June 2020 and wish to transfer the licence to your new device, please contact our Support team by email. Premium Features are linked to your Google Account. If the Premium Features are not automatically available, we recommend going to Tools/Buy Maps in Navigator to connect to your Google account and refresh your purchase status (an internet connection is required). iOS: All in-app purchases are connected to your Apple ID. Just you use the same Apple ID on the new device and the features will be available automatically. Windows: If you purchased TomTom® maps and wish to move the licence to your new device, please contact our Support team. If you continue to experience issues activating your previously purchased add-ons, please contact us.

Learn how to back up, restore, reset or transfer your Navigator settings, favourites and routes — for example when changing your phone, reinstalling the app or clearing the cache.

More on Backup

Route

Manage and optimise your routing points with ease in Route info. Learn how to add, edit, and organise your waypoints to create custom itineraries tailored to your travel needs. More about routing points management
Arrange your stops in the most logical order and maximise your travel efficiency with MapFactor Navigator’s waypoint optimisation feature. This ensures a smoother, faster journey by minimising travel time and distance. More about waypoint optimisation
MapFactor Navigator allows you to record your trips as files which can be replayed or shared later. More about route recording
Did you know that you can import GPX journeys and waypoints into Navigator and display them on the map or take other action? More about importing GPX files

Favourites

Favourite places allow you to save and quickly access frequently visited locations. This tool enhances navigation efficiency and saves your time. Learn how you can easily add and manage your favourites.More about favourite places
My Routes in Navigator provide a handy solution for saving the routing points when you are planning a trip in advance or have some favourite routes and thus have them prepared for later use.More about Favourite routes
MapFactor Navigator allows you to record your trips as files which can be replayed or shared later. More about route recording
Did you know that you can import GPX journeys and waypoints into Navigator and display them on the map or take other action? More about importing GPX files

How to backup, restore and export/transfer your favourites and other Navigator settings when upgrading your phone, reinstalling your app or needing to clear cache.
More about Favourites and Settings Backup

Features

NEW FEATURE OF NAVIGATOR 8 FOR ANDROID!
Navigator now allows you to show the nearest Points of Interest (POIs) along your route during navigation and add them as a waypoint. This feature is especially helpful when planning fuel or rest stops easily while driving. More about Nearby POI along your route

Quickly find the nearest fuel station, restaurant, parking lot, pharmacy, or other places (POI) directly from the map — whether you’re just browsing or actively navigating.More about Finding POI from the Map
Navigator can help you stay within the speed limit and avoid unnecessary fines. More about warnings
How to backup and export Navigator settings when upgrading your phone, reinstalling your app or need to clear cache. More about backup
Use MapFactor Navigator on your vehicle’s in-build display with Android Auto connectivity. No need to check the smartphone display anymore. Driving is now safer and more comfortable. Completely for free! More about Android Auto connectivity
Have you ever been stuck in a traffic jam or road works and you wanted to drive an alternative way for the next couple of miles? In Navigator there is a way to do that. Detour is really a little known and well hidden feature! More about detour
Odometer in Navigator lets you record distances you have driven. Very similar to the one that you have in your car. But with Navigator you can split your journeys between private and business trips.More about odometer

Premium Features

Alternative routes are designed to provide users with multiple routing options. This flexibility allows you to choose the best route based on current traffic conditions and road preferences. More about alternative routes
If you use navigation regularly, you will often find yourself checking the navigation instructions as you drive. At night this can be difficult when you switch gaze between a bright screen and the road ahead. You can solve this problem by using the Head-Up display feature in Navigator. More about Head-up Display
Stay ahead of the traffic with Navigator’s Live HD Traffic Information feature, providing real-time updates on road conditions and incidents. This essential tool helps you make informed routing decisions, ensuring a smoother and faster journey by avoiding delays and congestion. More about Live HD Traffic
Truck restrictions can be seen as icons directly on the map and make driving of large vehicles easier and safer. More about truck icons
Change the app colour scheme to suit your mood and preferences. More about app colour schemes

Map Customisation

Learn how to make the most of MapFactor Navigator’s map interface.
This guide covers everything from zooming and switching between 2D/3D map modes to setting your start point, waypoints, or destination directly on the map. You’ll also discover how to use the Navigator’s toolbars to navigate more efficiently and get the most out of your journey. More about the map
Personalise your navigation experience with Navigator’s map customisation options. Tailor the appearance and functionality of your maps to suit your preferences. Adjust the sizes of texts, roads and icons, choose which POI types to display on the map or change the map colours.More about map customisation
Choose your preferred colour for the navigation arrow to improve visibility and make it easier to follow directions, ensuring a clearer and more personalised journey.More about arrow and route highlight colours
Stay informed on the road with Navigator’s info panels, designed to provide essential data at a glance. Access crucial information such as speed, estimated time of arrival, and distance to your destination, ensuring a well-informed and efficient journey. Customise their number and information to suit your preferences. More about Info panels
Truck restriction icons provide a clear overview of various road limitations and regulations. These icons assist drivers by displaying critical information for large vahicle navigation.More about truck icons